For information on how to make a complaint you can contact the following:

The Disability Services Commissioner Ph 1800 677 342 (free call for complaints) or 1300 728 187 (local call for general enquiries or you can vist the website:  http://www.odsc.vic.gov.au

Futher Information:

Its ok to Complain poster 

Its Ok to complain information Booklet (easy english)

To contact the National Neglect and Abuse hotline for free help and advice PH: 1800 880 052 or you can visit their website   www.disabilityhotline.org

Further information:

Its OK to talk about Abuse and Neglect poster

Abuse and Neglect hotline information booklet (easy english)